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What is the Mediation Process?

  1. Any party involved in a dispute they wish to be resolved should refer their case to mediation.
  2. The intake coordinator will reach out to all parties to ensure that they all want to utilize mediation as the way of resolving their dispute.
  3. On the day of the mediation, all parties will meet with the intake coordinator to sign a formal agreement to mediate.
  4. Start the formal mediation with two trained mediators.

What are the Benefits of Mediation?

Some of the benefits of mediation include:

  • Allows parties to come together and make assertive efforts to resolve a conflict peacefully
  • Enhances mutual respect, appreciation and understanding between all parties involved in mediation
  • 89%-96% of participants in the mediation process reported satisfaction and those who did not reach an agreement still thought that “mediation was a good attempt to resolve the dispute” (Hedeen, 2004)
  • Provides a safe, confidential environment to use honest communication to resolve a dispute